Terms & Conditions
Available Across The Globe
Any information about our products and services provided on the Website is for general information only, does not take account of any individual circumstances and may not reflect recent changes in the law.
The information on the Website refers only to the law of England and Wales and is intended only for residents of England and Wales. Users should be aware that laws and regulations might be different outside England and Wales.
Detailed specialist advice should always be obtained from a suitably qualified lawyer before taking, or not taking, any action.
Accessing our Sites
We do not guarantee that our Websites, or any content on them, will always be available or be uninterrupted. Access to our Websites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Websites without notice. We will not be liable to you if for any reason our Websites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Websites.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet;
(h) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(i) for any obscene or immoral purpose; or
(j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
Your account and password
In order to register for an account on our Sites you must be aged 18 or over at the point of registration or be 13 (Thirteen) or older and have your parent or guardian’s consent to register for an account on our Sites. You must (or your parent or guardian acting on your behalf) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws.
If you choose, or you are provided with, any user identification code, password or any other piece of information as part of our security procedures to set up an account, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us at firstname.lastname@example.org. Following such notification you may be required to set up a new account with a new identification code and/or password.
Agreements between Users of Our Sites
Our Sites allow property owners and managers to advertise their properties (each, an “Advertiser“) to potential student tenants (each, a “Student“).
You may use the websites as a guest user or a registered user. Once you have discovered a property that best suits your needs, you can make an enquiry and complete the booking request form. The booking request form includes your name, email address, phone number and information concerning the length of stay. No payment details are required at this stage and there is no commitment to rent a room. Your allocated booking consultant will then contact you to confirm and discuss the accommodation type that you require. Contact may be made via messaging systems including Whatsapp, QQ, etc.
We do not own or manage, nor do we contract for, any rental property listed on our Sites. We will not be a party to any agreement between an Advertiser and a Student. The terms of any agreement entered into between an Advertiser and a Student may vary from Advertiser to Advertiser. It is your responsibility to review and agree to an Advertiser’s specific terms including the Advertiser’s terms relating to payments and cancellations where payment is made via our Sites. All aspects of a transaction between a Student and an Advertiser, including (but not limited to) the quality, condition, safety or legality of the properties advertised and the ability of a user to enter into a transaction are solely the responsibility of each user. This includes the terms of any security deposit, which are set by the Advertiser. We do not represent, or negotiate, or carry out research on the part of or act on behalf of either Advertisers or Students.
We do not accept any responsibility for the confirmation of a Student and/or Advertiser’s identity. Where a third party (for example an education or travel agent) acts on a Student’s behalf, it is the Student’s responsibility to ensure the accuracy of the information provided by the third party. We encourage users to take all such steps as necessary to communicate directly with a Student/Advertiser (as applicable) to assure yourself of the other person’s identity, details of the property and any tenancy agreement.
The prices of properties displayed on the Sites are liable to change at any time. Despite our best efforts, some of the prices listed on the Sites may be incorrect. We expressly reserve the right to correct any pricing errors on our Sites and/or on potential bookings, which have not yet been completed.
We display the prices that Advertisers provide to us from time to time. We are not responsible or liable for the accuracy of the prices displayed, to the maximum extent permitted by applicable law.
Due to the international nature of our Sites, the currency of the prices shown may vary depending on your location. Currency rates given on the Sites are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual prices may vary from those shown on the Sites.
From time to time, third parties may list promotions, special offers or other forms of coupon on our Sites (“Coupons”). Coupons will contain terms and conditions that will apply in addition to these Terms, and will be void if you attempt to redeem the Coupon in violation of either these Terms or the terms of the Coupon. Unless expressly stated on the Coupon, it may not be used in combination with other promotions or discounts. Coupons are only redeemable during the promotional period specified in the Coupon, subject to availability. These Coupons will be non-transferable and have no alternative cash value.
Any booking of accommodation with a Property Manager will be subject to either the Standard Payment Process or the Contact Property Manager Payment Process – both as set out below. When you make a booking of accommodation through Ocxee.com, you will be made aware of which payment process applies to the relevant property.
7.1. Standard Payment Process: Any students making payment to the Ocxee platform, Ocxee Application, social media references or any kind of social platform. The said Student shall be directed to the Money transfer service and selects the favorable Money Transfer Service provider. Once the student clicks on the Money Transfer Service provider, the student is redirected to a Website of Money Transfer Service provider. After that the student will use a Money transfer service provider portal to make a money transfer.
7.2. Forex Card - Currently available for Indian Sub-continent. Any Students come to the Ocxee platform or APP through social media, references or other. The said Student shall be redirected to the Forex Card service and drops an inquiry. If Ocxee receives the student request for a forex card on back - end. Our Back - end team will communicate with the Forex Card provider and connect them with students. However, IT REMAINS YOUR RESPONSIBILITY TO MAKE YOURSELF AWARE OF THE PROPERT MANAGER’S BOOKING AND CANCELLATION POLICIES AND THE ADVERTISER’S RENTAL AGREEMENT TERMS AND CONDITIONS.
7.3. In some circumstances, you can make payments to Advertisers via our Sites using payment providers such as Stripe, Paypal etc. You can find out more about Stripe here. You can find out more about Paypal here. In such circumstances, it remains your responsibility to make yourself aware of the Property Manager’s booking and cancellation policies. Any deposit paid to a Property Manager via our Site is held by the Property Manager not by Ocxee.com. At the end of a rental agreement, you must contact the Property Manager to obtain the return of your deposit.
7.4. Contact Property Manager Payment Process
7.4.1. The first instalment of rent (which will be referred to when you book your accommodation and which may amount to the entire rent payable under the relevant rental agreement), and any security deposit payable by you to a Property Manager pursuant to a rental agreement entered into between you and a Property Manager, together with the transaction fee payable by you to us, shall be paid to us via our Sites when the Property Manager confirms acceptance of the booking using the payment method provided in clause 7.1. and 7.2.
7.4.2. Upon receipt of any security deposit from you in respect of a rental agreement entered into between you and a Property Manager, we will hold such security deposit until either (i) you cancel your rental agreement with the Property Manager in accordance with the cancellation policy of the Property Manager, at which stage we will, within five (5) to seven (7) working days of you cancelling your rental agreement, refund to you such security deposit together with the first installment of rent you have paid to us; or (ii) the period during which you may cancel your agreement with the Property Manager in accordance with the cancellation policy of the Property Manager has expired, at which stage, if you have not cancelled your rental agreement with the Property Manager within that period, we will remit such security deposit to the Property Manager. Please note that we will retain the transaction fee you pay to us even if you cancel your rental agreement in accordance with the cancellation policy of the Property Manager
7.4.4. To the extent required by any relevant legislation, it is the responsibility of the Property Manager to protect any security deposit you have paid in connection with any rental agreement entered into between you and a Property Manager.
7.4.5. At the end of your rental agreement with a Property Manager, you must contact the Property Manager to obtain the return of your security deposit, subject to such deductions the Property Manager may be permitted to make from the security deposit in accordance with the terms of your rental agreement.
7.4.6. Within forty-eight (48) hours of the relevant Property Manager confirming to us that you have moved-in to a property pursuant to a rental agreement entered into between you and the Property Manager, we will pay to the Property Manager the first instalment of the rent you have paid to us (having deducted, with the agreement of the Property Manager, the fee payable by the Property Manager to us in respect of your rental agreement).
7.4.7. Any subsequent payments of rent due to the Property Manager are to be paid directly by you to the Property Manager, or as the Property Manager may direct. Similarly, any Administration and/or Application Fees are payable direct to the Property manager (or as the Property Manager may direct).
If, for whatever reason, you do not move-in to the relevant property within two (2) days of the occupational start date under your rental agreement with the Property Manager (which rental agreement you have not previously cancelled), and you have not previously informed the Property Manager that you will be moving into the property at a later date, you will be deemed to have cancelled your rental agreement and the provisions of paragraph 7.4.2 above will apply.
Insurance: Available Worldwide.
Any student coming to the Ocxee platform, Ocxee Application, social media references or any kind of social platform. The said Student shall be directed to the Insurance service and selects the country for which insurance is required. After selection of the Country and the related insurance provider will filter out by the system. As the student clicks on the insurance provider, the student is redirected to a white label of Ocxee and Insurance Provider. After that the student will choose the favourable insurance plan and make payment directly to the insurance provider.
Essentials (Dorm Needs) - Available in USA, other Countries may be available soon.
Students come to the Ocxee platform or APP through social media, references or other. The said Student shall be directed to the Essential service and selects the Essential Service Provider. After selection, the student is redirected to a website of Essential Service Provider.
After that the student will use an Essential service provider website to make a purchase of any bedding pack or dorm or hostel related needs.
Sim Card - Available Worldwide
Students come to the Ocxee platform or APP through social media, references or other. The Student navigates to the Sim Card service and puts a back-end inquiry. The Back-end team sends students with quotations of the Sim Card and Plan details. After Student Finalises the Sim Card, Student Pay Ocxee through Paypal payment Gateway. Ocxee Pay Sim Card Provider.
Pickup & Drop - Available Worldwide, Other Countries coming Soon.
11.1. Option 1 a. Students come to the Ocxee platform or APP through social media, references or other. The Student in redirected to the Pick up & Drop service and searches the country for which they require Pick-up/Drop.After selection of Country, he system will filter out all the Pick-up/Drop service providers for that country. The Student will choose the favourable Pick-up/Drop service provider. The student is redirected to a Website of Pick-up/Drop Service provider. b. After that the student will use a Pick-up/Drop service provider website to make a purchase.
11.2. Option 2 a. Student Calls Ocxee Support to book Pick-up/Drop.The Support team retrieves all the information over a phone. Back-end team sends students with Quotation of the fare on Email. b. After the Student send the confirmation to go forward for the booking, Support team Send a Paypal Payment Link. c. Student Pay OcxeeOcxee Pay Service Provider
Furniture Rentals - Available only in USA
12.1. Students come to the Ocxee platform or APP through social media, references or other. The Student navigates to the Furniture Rentals service and selects the Service provider.
12.2. After selection, the student is redirected to a website of Furniture Rentals Service provider
12.3. After that the student will use the Furniture Rentals service providers website to make a purchase
Visa Assistance: Available Worldwide
13.1. Students come to the Ocxee platform or APP through social media, references or other
13.2. The Student navigates to the Visa Assistance service and puts a back-end inquiry.
13.3. The Back-end team connects students with Visa Assistance providers.
Travel Assistance: Available Worldwide
14.1. Students come to the Ocxee platform or APP through social media, references or other.
14.2. The Student navigates to the Travel Assistance service and puts a back-end inquiry.
14.3. The Back-end team connects students with Travel Assistance providers.
Education Loan: Currently available for Indian Sub-continent.
15.1. Students come to the Ocxee platform or APP through social media, references or other. The Student navigates to the Education service and puts a back-end inquiry. The Back-end team connects students with Education Loan providers.
Charges and Cancellations and Refund
16.1. Any rental agreement entered into will be between a Student and a Property Manager. It is the Student’s responsibility to make themselves aware of the Property Manager’s cancellation policy and rental agreement terms and conditions at the time of booking.
16.2. If you have booked using the Standard Payment Process and you need to cancel a rental agreement with a Property Manager, you should contact your ocxee.com booking agent who will liaise with the Property Manager. Your booking agent will advise you of what amount(s) (if any), will remain owing to the Property Manager. Any refunds due to you from the Property Manager will be the responsibility of the Property Manager and will be made directly to you.
16.3. If you have booked using the Contact Property Manager Payment Process and you need to cancel a rental agreement with a Property Manager prior to the occupational start date under your rental agreement, you may only do so via our Websites. Please see paragraph 7.4.2 above for an explanation of the consequences should you cancel a rental agreement with a Property Manager outside the period permitted in accordance with the cancellation policy of the Property Manager.
16.4. If you have booked using the Contact Property Manager Payment Process and you wish to change (but not cancel), a rental agreement with a Property Manager prior to the occupational start date under your rental agreement, please contact the Property Manager to discuss the possibility of making the change you would like to make.
Intellectual property rights
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
Disclaimers & Exclusion of Liability
Although care is taken to ensure that the information on the Website is accurate and up to date, we cannot accept any responsibility for mistakes or omissions. In particular, any news articles may be out of date. We enter into no express or implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.
We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential (including, without limitation, loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, lost business, loss of goodwill, loss of contracts, increased overheads or administrative expenses or management time) arising out of your use of or inability to use this Website, or from any information or omission contained in this Website.
We do not exclude our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or any other liability, which cannot be excluded or limited by law.
While we try to ensure that the Website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for reasons beyond our control or any other reason we consider to be appropriate in the circumstances. We shall have no liability in respect of any such suspension.
Except where specifically stated in respect of online products, nothing in these pages constitutes either an offer, or legal or other professional advice and by using this Website you confirm that you have not relied on any such content
The Website contains links to other websites not operated or controlled by us. If you use these links, you will leave the Website. These links are provided for convenience only and do not constitute any endorsement by Ocxee of the organization promoted on the linked websites, their products or services.
We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.
Please note that although reasonable care is taken to ensure that the Website and the materials available from it are virus-free, we cannot accept responsibility for any viruses which may affect any material you download.
You may not misuse the Website (including, without limitation, by hacking, attempting to gain unauthorized access to the Website or any server on which the Website is stored, or by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful). You may not attack the Website via a denial of service attack or a distributed denial of service attack.
By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.
Changes and amendments
Changes to our site: We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
Interruptions and Omissions in Service: Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. The use of this Website and any agreements entered into through this Website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this Website or any agreement made through this Website.
If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to email@example.com
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